Shipping & Returns


Shipping

All orders will be shipped within 3 working days of your order being placed.

We offer a range of postage options dependent on location. Check the options at checkout to see the predicted delivery times after dispatch.

International orders will be shipped using regular international standard with Royal Mail in order to offer you the most cost-effective postage. Please be aware that these orders can take up to one month to arrive, however they generally arrive within 2-5 days in Europe and 1-2 weeks outside of Europe after your order has been shipped. There is no tracking option with this postage. If any international customers would like their orders sooner or would like a tracking number, please get in contact and we can arrange alternative shipping options and payment. 

Any import duties and taxes being applied once the parcel reaches destination country, these are liable to be paid by the recipient. We have no control over these charges as customs vary by country. 

Please ensure you provide the correct address when ordering as we will be unable to change this once the order has been shipped.

Returns
We will accept returns up to 14 days from order delivery. All orders must be returned in original condition. 

To request a return, please email thisisourapparel@gmail.com with the subject line 'Return' and include your full name and order details. We will reply to you with details for the next step. 

Any breach of these conditions and your refund will not be processed. The customer is responsible for all return/exchange shipping charges. Please note that refunds are for products only and not delivery charge.