Shipping and Returns

Our Apparel

Shipping and Returns

Shipping
*Please note that all orders placed between 23rd December 2018 and 1st January 2019 will be shipped on 2nd January 2019.*

All orders will be shipped within 3 - 5 working days of your order being placed.

UK orders will be shipped using 'UK First Class Signed For' with Royal Mail, which aims to be delivered the next working day.

International orders will be shipped using 'International Standard' with Royal Mail. Please be aware that these orders can take up to one month to arrive, however they generally arrive around two weeks after your order has been shipped. There is no tracking option with this postage. If any international customers would like their orders sooner or would like a tracking number, please get in contact and we can arrange alternative shipping options and payment. 

In the case of any import duties and taxes being applied once the parcel reaches destination country, these are liable to be paid by the recipient. We have no control over these charges as customs vary by country. 

Please ensure you provide the correct address when ordering as we will be unable to change this once the order has been shipped.

Returns and Exchanges
We will accept returns up to 14 days from order delivery. All orders must be returned in original condition. 

To request a return, please email thisisourapparel@gmail.com with the subject line 'Return' and include your full name and order details. We will reply to you with details for the next step. 

We also accept exchanges. Please email thisisourapparel@gmail.com with the subject line 'Exchange' and include your full name order details, along with what you would like to exchange your product for. Items must be returned in perfect condition to be exchanged.

Any breach of these conditions and your refund will not be processed. The customer is responsible for all return/exchange shipping charges. Please note that refund will be for product only and not delivery charge.